Returns Policy

Thank you for shopping with PRIMALARC. Your satisfaction is our top priority, and we are committed to ensuring a smooth returns process should you be dissatisfied with your purchase. This Returns Policy outlines your rights and obligations regarding returns and exchanges on primalarc.africa.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products should be in their original packaging, unused and undamaged.
• Proof of purchase is required to process a return.

Non-Returnable Items

Certain items are non-returnable due to their nature. This includes but is not limited to:

• Perishable goods such as food, flowers, or plants.
• Customized or personalized products.
• Intimate or sanitary goods.

Return Process

1. Contact our customer service team via email at support@primalarc.africa to initiate a return.
2. Pack the items securely in their original packaging.
3. Ship the items to the return address provided by our team.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@primalarc.africa and send your item to the address provided by our team.

Contact Us

If you have any questions about our Returns Policy, please contact us at support@primalarc.africa or call +254 712 345 678 between 9 AM and 5 PM Monday through Friday.